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No refunds will be permitted. Product must be exchanged for something of equal or greater value. 

At Houzz Of Textures we maintain a very high level of quality assurance. All of our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Items may be exchanged under the following conditions:

Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

In order to process an exchange the unwanted product would need to be sent back to the address below. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Shipping address for exchanges:

488 Veterans Memorial SE

Mableton, Ga 30135

• Please allow 3-5 business days for all in stock orders to be processed before shipping. 
• Please allow 5-7 business days during Holiday's for orders to be processed before shipping. 
• Please allow 7-10 business days for all wholesale and large (10 bundles or more) orders to be processed before shipping. 
• Please allow 7-14 business days for all custom color and custom wig orders to be processed before shipping.